Refund policy

Effective Date: 12/11/2025.

Because our services are bespoke and delivered on a consulting basis, refunds are generally not applicable once work has commenced.

1. Before Work Begins

You may cancel a booked service within 7 days of confirmation, provided work has not started. A full refund will be issued.

2. After Work Begins

Once work has started (e.g., analysis, reporting, or meetings), no refund is available. However, we will always aim to resolve any issue amicably and fairly.

3. Service Changes

If you wish to change or postpone work, please contact us as soon as possible. We’ll do our best to accommodate scheduling changes.

4. Contact

If you have questions about refunds or cancellations, email hello@quantised.co.uk.